Refund Policy

Booking or watching a demo costs nothing and carries no obligation. The 30-day free trial also costs nothing and needs no credit card, so you are not charged unless you choose to subscribe.

You can cancel at any time by written notice to sales@firmhub.co.za. Cancellation takes effect at the end of the billing month in which you cancel, and you keep full access until then.

Because we bill monthly in advance, we do not refund or pro-rate fees for the month in which you cancel, or for unused time within it.

• You were charged twice or charged the wrong amount, including the wrong plan or add-on. We refund the difference.
• The Service was unavailable for a material period because of a fault on our side. We credit the affected period.
• The law requires it.

If you are a consumer under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, you keep the rights those Acts give you, including any cooling-off right that applies. Nothing in this policy limits them.

Email sales@firmhub.co.za or call 013 747 2749 within 30 days of the charge. Give your practice name, the invoice number and the reason. We will reply within 5 business days. Approved refunds are paid to the original payment method within 10 business days.

If you think a charge is wrong, please contact us before disputing it with your bank so we can fix it quickly.

Red Hot GRA & Mayo (Pty) Ltd, trading as Firmhub, 013 747 2749, sales@firmhub.co.za.